Terms & Conditions

Last updated: 21 September 2026.

These are the terms on which we accept bookings at Hidden Escapes. They form a legal contract between you and us, so please read them before you book. If anything is unclear, ask us first — we would far rather explain a term than argue about it later.

The short version

This summary is here to help you understand the terms quickly. It is not a substitute for them, and if the summary and the numbered terms ever disagree, the numbered terms apply.

• Our lodges are private retreats. Only the people named on your booking may stay, and day visitors are not permitted.

• Parties, events and gatherings are not allowed. This is the term we enforce most strictly, and breaking it means we can end your stay immediately with no refund.

• You are responsible for any damage you or your party cause, and your liability is not capped at the damage deposit.

• The hot tub, sauna and fire pit are wonderful, and they are also the things most often misused. Please follow the instructions we give you.

• If you cancel, what you pay depends on how much notice you give — and if we manage to re-let your dates, we refund you.

• If something is wrong, tell us during your stay so we can fix it.

1. Who we are, and how to reach us

1.1 Hidden Escapes is operated by Hidden Escapes Ltd, a company registered in Scotland under company number SC788653, whose registered office is at Hidden Escapes, Carmyllie, Arbroath, Angus DD11 2QT, United Kingdom.

1.2 You can reach us by email at stay@hiddenescapes.co.uk, by phone or WhatsApp on 07476 993584, or by post at the address above.

1.3 In these terms, "we", "us" and "our" mean Hidden Escapes Ltd. "You" means the person who makes the booking.

2. These terms, and what they form part of

2.1 These terms apply to every booking of a lodge at Hidden Escapes, however that booking is made.

2.2 Your contract with us is made up of these terms, your booking confirmation, the lodge-specific information and house rules published on our website and sent to you before arrival, and any written variation we agree with you. If there is a conflict between them, your booking confirmation takes priority, then these terms, then the house rules.

2.3 We may update these terms from time to time. The version that applies to your stay is the version published on this page on the date your booking was confirmed. We will tell you if we need to change the terms of a confirmed booking, and you may cancel without charge if a change materially disadvantages you.

2.4 Nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or any other legislation that cannot be excluded by agreement.

3. The words we use

Throughout these terms:

• Lodge — the lodge named in your booking confirmation, together with its grounds, hot tub, sauna, fire pit, parking and everything in and about it.

• Lead guest — the person who makes the booking. The lead guest must be at least 18, must stay at the lodge for the whole booking, and is responsible for the whole party.

• Party — the lead guest and every other person named on the booking.

• Booking confirmation — the written confirmation we send you (normally by email) setting out your lodge, dates, price, party and any terms specific to your stay.

• House rules — the practical rules for the lodge, including arrival and departure times, quiet hours and how to use the hot tub and sauna, as published on the lodge page and sent to you before arrival.

• Stay — the period from the check-in time on your arrival date to the check-out time on your departure date.

4. Making a booking

4.1 You may book through the booking system on our website, or through a booking platform we list on. Most of our guests book with us direct. We cannot take or process a booking for you over the phone, by email or by message — it is too easy for dates, names or party details to be taken down wrongly that way. We are always happy to answer questions, but the booking itself must be made by you online.

4.2 A booking request is an offer by you to book. No contract exists until we send you a booking confirmation and your deposit or full payment has been successfully taken. Until then we may decline the booking for any reason, and we will refund anything you have paid.

4.3 You must be at least 18 to make a booking. The lead guest must give us accurate details for everyone in the party and must tell us before arrival if the party changes. We may refuse entry to anyone not named on the booking. Put simply: if you book for three adults and one child, do not arrive with four adults and no child. Tell us who is actually coming, and if your party changes let us know so we can update the booking.

4.4 You must tell us at the time of booking if the booking is for a stag party, hen party, birthday celebration, work gathering or any occasion of that kind. We are not able to accommodate those bookings, and we may cancel without refund if we discover the true purpose of a booking after it has been confirmed.

4.5 We may decline or cancel a booking where we reasonably believe it has been made on false information, where these terms have been breached in the past, or where accepting it would put the lodge, our neighbours or other guests at risk. If we cancel for one of those reasons before your stay begins, we will refund what you have paid unless clause 4.4 applies.

5. What you are booking — holiday occupation only

5.1 You are booking the right to occupy the lodge for a holiday, for the dates in your booking confirmation and for no other purpose.

5.2 Your booking gives you a personal, non-exclusive licence to occupy the lodge. It does not create a tenancy, a lease, or any interest in the property. It is not a private residential tenancy for the purposes of the Private Housing (Tenancies) (Scotland) Act 2016, and it gives you no security of tenure or right to remain after your stay ends.

5.3 You may not use the lodge as a residence or correspondence address, register to vote or claim benefits from it, run a business from it, or hold any commercial activity there.

5.4 You may not assign your booking, sublet the lodge, advertise it, or let anyone else occupy it in your place without our written agreement.

5.5 You may not film, photograph or record at the lodge for commercial purposes, or fly a drone over the site, without our written permission. Personal holiday photography is of course welcome.

6. Price and payment

6.1 Prices are in pounds sterling and include VAT where it applies. The price in your booking confirmation is the price you pay, and it covers the lodge, linen and towels, utilities, Wi-Fi, use of the hot tub and fire pit, and parking, unless your confirmation says otherwise.

6.2 A deposit of 30% of the total price is payable when you book. The balance is due on the date stated in your booking confirmation. If you book within five days of arrival, the full price is payable at the time of booking.

6.3 If the balance is not paid by its due date we may, after giving you reasonable notice and a chance to pay, treat the booking as cancelled by you and apply clause 8.

6.4 Optional extras, such as robes, are charged separately at the price shown when you order them.

6.5 Prices on our website are occasionally wrong despite our best efforts. If the correct price is higher than the price shown, we will contact you before confirming and you may proceed at the correct price or cancel for a full refund.

6.6 You agree not to make a chargeback or payment dispute for any sum properly due under these terms. If you do, we may recover the sum and our reasonable costs of dealing with it.

7. Damage deposit

7.1 We take a refundable damage deposit, or hold a pre-authorisation on a payment card, in the amount stated in your booking confirmation. We may ask for a higher deposit for larger parties or longer stays, and we will always tell you the amount before you book.

7.2 We return the deposit, or release the pre-authorisation, within seven days of your departure, less any charges properly due under clauses 16 and 17. We will tell you what we have deducted and why, with evidence, and we will not deduct anything without doing so.

7.3 Your liability is not limited to the damage deposit. The deposit is security, not a cap. If the cost of putting things right is more than the deposit, you remain liable for the balance, and we may invoice you for it or charge the card you used to book, having first followed clause 16.5.

8. If you cancel or change your booking

8.1 Because we are letting accommodation for specific dates, the 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to your booking. The cancellation terms below apply instead.

8.2 To cancel or change a booking, tell us in writing by email. A cancellation takes effect on the day we receive it.

8.3 If you cancel, the following charges apply, calculated on the total price of the booking:

• More than 7 days before arrival — you pay the 30% deposit, and any balance you have already paid is refunded.

• 7 days or fewer before arrival, or if you do not arrive — you pay the full price.

8.4 If we re-let your dates, we refund you. Wherever you cancel, we will make reasonable efforts to re-let the lodge for your dates. If we succeed, we will refund what you have paid, less the sum we lose on the re-let and less a £40 administration charge. This means you will never pay us more than we have actually lost.

8.5 If you ask to move your dates more than 28 days before arrival, we will do our best to accommodate you, subject to availability and to paying any difference in price. We may charge a £20 administration fee for a change. A request to move dates made within 28 days of arrival is treated as a cancellation.

8.6 If you cut your stay short after arriving, or if some of your party do not come, we cannot refund the unused nights.

8.7 We strongly recommend travel insurance that covers cancellation. Illness, work commitments, transport problems, bad weather and changes in personal circumstances are exactly what that insurance is for, and they do not on their own entitle you to a refund from us.

9. If we have to cancel or change your booking

9.1 We will only cancel or change a confirmed booking where we genuinely have to — for example because of damage, a safety or maintenance problem, loss of utilities, or an event outside our control.

9.2 If we do, we will tell you as soon as we can and offer you, at your choice: an alternative lodge or dates of at least the same standard, or a full refund of everything you have paid us for the affected booking.

9.3 If a facility such as the hot tub or sauna is unavailable for part of your stay, we will tell you, put it right as quickly as we reasonably can, and offer a fair reduction in price reflecting what you have lost. A short interruption for essential maintenance or water treatment is not a failure of the booking.

10. Events outside our control

10.1 Neither of us is responsible for failing to perform this contract where the failure is caused by something genuinely outside our reasonable control — including severe weather, flood, fire, storm damage, power or water failure, epidemic or pandemic, government restrictions, civil emergency, or industrial action.

10.2 If such an event prevents your stay going ahead, we will offer you alternative dates within the following twelve months. If no suitable alternative dates can be agreed, we will refund what you have paid us for the affected nights. That is the limit of what either of us owes the other in those circumstances.

11. Arrival, departure and access

11.1 Check-in is from 3pm and check-out is by 10am, unless your booking confirmation says otherwise. Late check-out may be available on request and is not guaranteed.

11.2 We will send you arrival instructions and add you to our electric gate system before you arrive.

11.3 If you have not arrived and have not contacted us by midnight on your arrival date, we may treat the booking as cancelled by you.

11.4 We, and people working for us, may enter the lodge during your stay where we reasonably need to — to carry out essential maintenance, to service or test the hot tub, in an emergency, or where we reasonably believe these terms are being breached. Except in an emergency or a suspected breach, we will give you reasonable notice and try to arrange a time that suits you.

11.5 Please leave the lodge reasonably tidy, with rubbish in the bins provided, dishes washed and furniture where you found it. Normal cleaning is included; clearing up after a party is not. If the lodge is left in a state that reasonably needs more than a normal changeover, we will charge the cleaning fee set out in clause 17.

12. Who may stay at the lodge

12.1 Only the people named on your booking may stay at the lodge, and the number of guests must never exceed the maximum occupancy stated for that lodge. Infants and children count towards the maximum.

12.2 Day visitors are not permitted. Only the named party may be at the lodge or in its grounds at any time. If you would like a friend or family member to visit, ask us first and we will tell you whether we can agree to it.

12.3 Nobody may sleep at the lodge who is not named on the booking, and no tents, campervans, caravans or vehicles may be slept in on the site.

12.4 If we find more people at the lodge than are named on the booking, we may charge the sum in clause 17, require the additional people to leave immediately, or end your stay under clause 15 — and we may do more than one of those things.

12.5 The lead guest is responsible for the behaviour of everyone in the party and for making sure they know and follow these terms and the house rules. Where we refer to something you must or must not do, it applies to every member of your party.

13. No parties, events or gatherings

13.1 Parties, events and gatherings of any kind are not permitted at Hidden Escapes. Our lodges sit in a quiet rural setting close to our own home and to our neighbours. This term matters more to us than any other, and we enforce it.

13.2 For the avoidance of doubt, each of the following is a breach of this clause:

• Anyone at the lodge who is not named on the booking, whether or not they stay the night.

• Amplified music, sound systems, speakers used outdoors, or live music.

• Stag parties, hen parties, birthday parties, anniversaries, work events, club or society gatherings, and celebrations of a similar kind.

• Marquees, gazebos, staging, lighting rigs, inflatables, bouncy castles or similar equipment brought onto the site.

• External caterers, bar services, entertainers, photographers or hired staff attending the site.

• Any gathering advertised, organised or shared publicly, including on social media.

• Behaviour that a reasonable person would recognise as a party, whatever it is called when booked.

13.3 If you breach this clause we may end your stay immediately under clause 15, with no refund. You will also be liable for the charges in clause 17 and for our losses under clause 16, including the cost of any booking we have to cancel or refund because the lodge cannot be re-let.

14. Behaviour, noise and consideration for others

14.1 Please treat the lodge, the site, our neighbours, our animals and our team with respect. Quiet hours are from 10pm to 8am, and during those hours noise must not be audible outside the lodge or its immediate outdoor area.

14.2 Outdoor spaces, including the hot tub, fire pit and outdoor bar, must be used quietly after 10pm.

14.3 You must not:

• Cause a nuisance, disturbance or annoyance to our neighbours, our household, our team or guests in other lodges.

• Behave in a way that is abusive, threatening, discriminatory or violent towards anyone on or near the site.

• Use or bring illegal drugs onto the site.

• Bring firearms, air weapons, fireworks, Chinese lanterns or anything similar onto the site.

• Interfere with the electric gates, the hot tub controls, smoke alarms, heating systems, water systems or any safety equipment.

• Enter parts of the site that are private, fenced off, or marked as not for guests, including any area where our animals are kept.

14.4 Disabling, covering or removing a smoke alarm or carbon monoxide detector is a serious safety matter. We will treat it as a fundamental breach of these terms and end your stay immediately.

15. Ending your stay early for breach

15.1 We may end your stay immediately, and require you and your party to leave the lodge, if:

• You breach clause 12 (occupancy and visitors) or clause 13 (parties and events).

• You or your party behave in a way that breaches clause 14, and either the behaviour is serious or it continues after we have asked you to stop.

• You cause, or are likely to cause, significant damage to the lodge or the site.

• You do anything that puts the safety of any person at risk.

• You have given us materially false information about your booking or your party.

15.2 Where the breach is capable of being put right and is not serious, we will ask you to put it right and give you a reasonable opportunity to do so before ending your stay.

15.3 If we end your stay under this clause, no refund is due for the remainder of your booking, we may retain your damage deposit in full and apply it against the charges in clause 17 and our losses under clause 16, and you remain liable for any amount by which those exceed it.

15.4 We may contact Police Scotland where we consider it necessary, and we may decline future bookings from you or your party.

16. Looking after the lodge — damage, loss and cleaning

16.1 You must take reasonable care of the lodge and everything in it, and leave it in the condition in which you found it, allowing for fair wear and tear.

16.2 You are liable for any loss or damage caused by you, your party or anyone you allow onto the site, whether deliberate or careless. That includes damage to the building, its contents, fixtures, furnishings, linen, the hot tub and its cover, the sauna, the fire pit, the outdoor bar, the pool table, the grounds, the gates and any vehicle or property of ours.

16.3 What we may recover from you includes:

• The cost of repair, or of replacement on a like-for-like basis where repair is not reasonable.

• The cost of specialist or additional cleaning beyond a normal changeover.

• The cost of replacing linen, towels, robes or furnishings stained beyond normal laundering — fake tan, hair dye, make-up, candle wax and shoe polish are the usual culprits.

• The cost of replacing bedding, mattress protectors or mattresses marked with blood or other bodily fluids. For hygiene reasons these cannot be laundered back to a lettable standard and must be replaced, whatever the cause — unless the cause was our negligence or a fault in the lodge.

• Our reasonable administrative costs and call-out costs in dealing with the matter.

• The price of any booking we have to cancel, refund or move because the lodge or a facility cannot be used, up to a maximum of seven nights.

16.4 Please tell us about any damage or breakage before you leave. We will always be more understanding about an accident that is reported than about one we discover at changeover, and we do not charge for minor breakages of the everyday kind. Accidents happen, and how we deal with them is at our discretion — but if you do not tell us, you should expect to be charged.

16.5 We will charge only what we reasonably and actually lose, we will give you evidence of it, and we will give you a fair opportunity to comment before we take payment.

16.6 If you find something already damaged or missing when you arrive, report it to us immediately — a WhatsApp message is fine — so that we do not attribute it to you.

17. Charges

17.1 So that you know where you stand before you book, this clause sets out what we charge and when. There are two set fees, the damage deposit covers breaches of these terms, and anything actually broken or missing is charged at what it costs to put right.

17.2 Two set fees, taken from your damage deposit:

• Additional cleaning beyond a normal changeover — £50.

• Lost key, fob or gate remote — £50.

17.3 Where you breach these terms and nothing is damaged, we retain your damage deposit and we do not invoice you for more. That covers, for example, a party or gathering in breach of clause 13, additional guests or visitors who are not named on your booking, smoking or vaping inside a lodge, a hot tub that has to be drained and refilled because of misuse, excessive rubbish left behind, a late check-out that was not agreed, an out-of-hours call-out caused by a breach, and any other breach of these terms.

17.4 Where something is broken, damaged, lost or missing, we recover the cost of repairing or replacing it, and that may be more than the damage deposit. That covers, for example, a television, furniture or fittings, a hot tub cover, liner, filter or controls, bedding, a mattress protector or a mattress marked with blood or other bodily fluids, robes, linen or towels taken or damaged beyond laundering, and anything else damaged or missing.

17.5 Retaining the damage deposit for a breach does not stop us recovering the cost of damage on top. A party that also breaks something means both: we keep the deposit for the breach, and we recover the damage under clause 16.

17.6 If the lodge is left in a state that needs a professional deep clean, or that stops us letting it until it is dealt with, the £50 cleaning fee does not apply and we recover the actual cost under clause 16 instead.

17.7 Where our actual reasonable cost is lower than a figure above, we charge the lower amount. We will always charge only what we reasonably and actually lose, with evidence, as set out in clause 16.5.

17.8 We may take these charges from your damage deposit and, where the deposit does not cover them, invoice you for the balance. Invoices are payable within 14 days. We may also charge the card you used to book, having first followed clause 16.5.

18. Hot tubs, saunas, fire pits and outdoor facilities

18.1 Every lodge has a private hot tub, and some have a sauna, fire pit and outdoor bar. They are prepared for you before you arrive, and the water is tested and treated between stays.

18.2 You use these facilities at your own risk, and you must follow the instructions and safety notices we provide. Those instructions form part of the house rules.

18.3 When using the hot tub or sauna:

• Shower before entering, and do not use the hot tub if you have an open wound, an infection, or a stomach upset.

• Do not use it if you are pregnant, have a heart condition, high or low blood pressure, or any other medical condition affected by heat, unless your doctor has told you it is safe.

• Do not use it while under the influence of alcohol or drugs to any degree that affects your judgement or safety.

• No glass of any kind in or near the hot tub, sauna or decking.

• No food, drink, bubble bath, bath oils, soap, shampoo or other products in the water.

• Do not enter the hot tub wearing fake tan, heavy make-up or hair products — they ruin the water balance and mean the tub must be drained.

• Keep your head above water, and do not sit on or tamper with the cover, jets, filters or controls.

• Children must be supervised by a responsible adult at all times, and small children should not use the hot tub or sauna at all.

• Replace the cover when you have finished, and use the hot tub quietly after 10pm.

18.4 If the water is contaminated, we have to close the hot tub, drain it, clean it and refill it. That usually takes at least 24 hours, and there may be no alternative available. Where the contamination is caused by your party, clause 17 applies and no refund is due for the period the tub is out of use.

18.5 Fire pits, barbecues and any open flame must be used only in the place provided, never under cover, never indoors, and never left unattended. Make sure they are fully out before you go inside or to bed.

18.6 We may close a facility temporarily where we reasonably consider it unsafe or where it needs maintenance or water treatment. Clause 9.3 explains what happens if that affects your stay.

19. Smoking, vaping, candles and fire safety

19.1 Smoking and vaping are not permitted anywhere inside the lodges. You may smoke outside, well away from the building and the hot tub, and cigarette ends must be disposed of safely in the receptacle provided — never in a bin, a plant pot, the fire pit or on the ground.

19.2 Smoking or vaping indoors triggers the charge in clause 17 and may end your stay under clause 15.

19.3 Candles, incense, oil burners and any other naked flame are not permitted inside the lodges. We provide plenty of lighting that will not burn the place down.

19.4 Please make sure you know where the fire exits, extinguisher and blanket are when you arrive, and never leave cooking unattended.

20. Animals

20.1 We do not accept pets or any other animals at Hidden Escapes. We keep our own animals on the site and cannot accommodate visiting ones.

20.2 If you arrive with an animal, we will not be able to let you stay, your booking will be treated as cancelled by you, and no refund will be due.

20.3 Assistance dogs are a different matter and are welcome. Please tell us when you book so that we can prepare properly and keep our own animals apart from yours.

20.4 Please do not feed, approach, handle or photograph our animals, and keep to the guest areas of the site.

21. Children

21.1 Children are welcome. They remain the responsibility of the adults in the party at all times, and must be supervised throughout — particularly around the hot tub, sauna, fire pit, decking, steps, water, the driveway and the gates.

21.2 The lodges and grounds are a rural working setting, not a childproofed environment. Please satisfy yourself that the lodge is suitable for the ages of the children in your party.

22. Security, gates and monitoring

22.1 The site is accessed through private electric gates. Please drive slowly, wait for the gates to operate, and never force or prop them open.

22.2 We operate CCTV covering the entrance, the driveway and external areas around the site, for the security of the property, our household and our guests. There are no cameras inside any lodge. If you would like to know where the cameras are before you book, just ask and we will tell you.

22.3 We handle the information from these systems as described in our Privacy Policy.

22.4 You must not install or use your own camera, recording device, drone or monitoring equipment anywhere on the site.

23. Rural setting, utilities and services

23.1 Hidden Escapes is in the Angus countryside. Please expect agricultural activity, farm machinery, livestock, wildlife, mud, insects, occasional smells, and country roads that are narrow, unlit and sometimes affected by weather.

23.2 Access, paths and outdoor areas may include gravel, steps, slopes and uneven ground. Please take care, particularly after dark, in wet weather, and around the hot tub and decking.

23.3 We provide Wi-Fi and do our best to keep it working, but rural broadband and mobile signal are not guaranteed and we cannot promise a particular speed or uninterrupted service.

23.4 Please do not put wipes, sanitary items, cooking fat or chemicals into the drains. Where a blockage is caused by something that should not have been flushed, the cost of clearing it is recoverable under clause 16.

23.5 Interruptions to power, water, heating or broadband caused by a supplier, the weather or a fault outside our control are dealt with under clauses 9.3 and 10.

24. Your belongings and vehicles

24.1 Please look after your own possessions. We are not responsible for loss of or damage to your property, or to vehicles, bicycles, golf equipment or anything else you bring, except where the loss is caused by our negligence or our breach of this contract.

24.2 Vehicles are parked in the designated space at your own risk. Please keep to the parking provided, do not block access, and do not park on grass or turning areas.

24.3 Do not charge an electric vehicle from a domestic socket at the lodge. If you need to charge, ask us and we will point you to the nearest public charger.

24.4 If you leave something behind, contact us and we will look. We will keep lost property for 28 days and can post it back to you at your cost. After 28 days we may dispose of it or donate it.

25. Accessibility

25.1 Our lodges are reached by gravel paths and have steps up into the building. They are not step-free and are not suitable for wheelchair users.

25.2 If anyone in your party has mobility needs, a medical condition or any requirement we should know about, please contact us before booking so that we can tell you honestly whether the lodge will work for you. We would much rather have that conversation before you book than after you arrive.

26. Insurance

26.1 We hold public liability insurance for the site. That insurance covers us; it does not cover you, your party, your possessions or your holiday.

26.2 We strongly recommend that you take out travel insurance covering cancellation, curtailment, personal accident, medical expenses and your belongings.

27. If something goes wrong — complaints

27.1 If anything is not right, please tell us straight away, while you are still here. Almost everything can be fixed quickly if we know about it, and we would much rather put it right than read about it afterwards.

27.2 You can reach us during your stay by phone or WhatsApp on 07476 993584, or by email at stay@hiddenescapes.co.uk.

27.3 If a problem cannot be resolved during your stay, write to us within 28 days of departure with the details. We will acknowledge within five working days and give you a full response within 28 days.

27.4 Giving us the chance to put something right during your stay is not a technicality — if you do not tell us at the time, it may not be possible for us to investigate or resolve it afterwards, and that may affect what we can fairly offer you.

27.5 We are not currently a member of an alternative dispute resolution scheme. If we cannot resolve your complaint between us, you remain free to take the matter to court, and nothing in these terms prevents you from doing so.

28. Our responsibility to you

28.1 We do not exclude the things we are not allowed to exclude. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the duties we owe you under the Occupiers' Liability (Scotland) Act 1960, for our obligations under the Consumer Rights Act 2015, or for anything else that cannot lawfully be limited.

28.2 We will provide the lodge and our services with reasonable care and skill, and the lodge will be as described.

28.3 We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

28.4 Subject to clause 28.1, our total liability to you arising out of or in connection with your booking and stay is limited to the total price you paid us for that booking.

28.5 Subject to clause 28.1, we are not liable for loss of enjoyment, loss of profit, loss of opportunity, or travel, transport or other costs you incur that are not part of the price of the booking.

28.6 We are not liable for anything caused by your own act or omission, by your failure to follow these terms, the house rules or the safety instructions we give you, or by a third party unconnected with providing your stay.

28.7 Where we supply the lodge to you for business purposes rather than as a consumer, we exclude all implied warranties to the fullest extent the law allows, and clauses 28.4 and 28.5 apply without the qualification in clause 28.1 except where that qualification is required by law.

29. Your personal information

29.1 We handle personal information as described in our Privacy Policy, in line with the UK GDPR and the Data Protection Act 2018. Please read it — it forms part of your agreement with us.

29.2 Where these terms require you to give us details of your party, you confirm that you have their permission to pass those details to us and that you have shown them our Privacy Policy.

30. Bookings made through other websites

30.1 If you booked through a third-party platform, that platform's booking, payment and cancellation terms apply alongside these terms, and its terms take priority over these terms where the two genuinely conflict on payment or cancellation.

30.2 Everything in these terms about occupancy, visitors, parties, behaviour, use of the hot tub and sauna, damage and charges applies to your stay in full, whichever platform you booked through.

31. General

31.1 These terms, your booking confirmation and the house rules are the whole agreement between us about your stay, and they replace anything said or written beforehand. This does not limit your rights in respect of anything we have told you fraudulently.

31.2 If any part of these terms is found to be unenforceable, the rest continues to apply.

31.3 If we do not insist on something straight away, or delay in enforcing a term, that does not mean we have given up the right to enforce it later.

31.4 We may transfer our rights and obligations under this contract to another business, and we will tell you if we do. Your rights under this contract will not be affected.

31.5 This contract is between you and us. No one else has any right to enforce any of its terms under the Contract (Third Party Rights) (Scotland) Act 2017. That does not affect any right or remedy a member of your party has independently of this contract.

32. Law and courts

32.1 This contract and any dispute arising out of it are governed by the law of Scotland.

32.2 The Scottish courts have jurisdiction. If you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in the courts of the part of the UK where you live, and nothing in this clause removes any protection you have under the consumer law of your home jurisdiction.

33. Contact

33.1 If you have any question about these terms, please email stay@hiddenescapes.co.uk, call or message 07476 993584, or write to Hidden Escapes, Carmyllie, Arbroath, Angus DD11 2QT, United Kingdom. We are always happy to explain anything before you book.